Last updated November 18, 2024
We are K2023097470 (South Africa) (Pty) Ltd t/a Pet Central ('Company', 'we', 'us', or 'our'), a company registered in South Africa at 26 Queens Road, Sea Point, CAPE TOWN , Western Cape 8005.
We operate the website Pet Central (the 'Website'), as well as any other related products and services that refer or link to these legal terms (the 'Legal Terms') (collectively, the 'Services').
You can contact us by phone at +27829295184, email at info@petcentralsa.co.za, or by mail to 26 Queens Road, Sea Point , CAPE TOWN , Western Cape 8005 , South Africa.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ('you'), and the Company, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms.
This Privacy Policy explains how Pet Central (“we”, “our”, “us”) collects, processes, and protects your personal information when you visit our website, use our mobile application, or engage with our services. By using our platform, you agree to the practices described in this Policy.Pet Central is committed to protecting the privacy of our users and complying with South African laws, including the Protection of Personal Information Act (POPIA).
Pet Central is South Africa’s leading pet adoption and care platform. We connect potential adopters with animal shelters, and provide access to veterinary care, expert advice, and pet products. Our services are designed to promote ethical adoption, responsible pet ownership, and lifelong pet wellbeing.
We may collect the following personal information from you:
Full name
Email address and phone number
Residential address and region
Pet preferences and behavioural insights
Application and communication history
Website usage and browsing activity
We may collect this information when you:
Register on our website or mobile app
Submit a pet adoption application
Sign up for newsletters or community events
Participate in promotions, surveys, or partner campaigns
Pet Central complies fully with the Protection of Personal Information Act, 4 of 2013 (POPIA). This means:
Consent: We will only process your personal information with your informed consent or where legally required.
Purpose: Your information will only be used for clearly defined purposes related to our services, such as facilitating adoptions or sending relevant communication.
Data Minimisation: We only collect information that is strictly necessary for our operations.
Security: We implement appropriate measures to protect your information from loss, unauthorised access, or misuse.
Access and Correction: You have the right to request access to your personal information or correct it by contacting us.
Objection and Deletion: You may withdraw consent, object to processing, or request deletion of your personal information unless we are required by law to retain it.
If you believe your rights under POPIA have been infringed, you may lodge a complaint with the Information Regulator of South Africa.
When you use our website, we automatically collect log data such as:
IP address
Browser type and versio
Pages visited and time spent
Referral sources
This data is used for analytics, performance monitoring, and security.
We use cookies and similar tracking technologies to enhance your user experience. You can modify your browser settings to decline cookies; however, this may limit certain functionalities of our platform.
Your personal information may be used to:
Facilitate pet adoptions
Deliver customer service and support
Communicate important updates, event invitations, and promotions
Improve our services and platform
Comply with legal obligations
Your personal information may be used to:
Facilitate pet adoptions
Deliver customer service and support
Communicate important updates, event invitations, and promotions
Improve our services and platform
Comply with legal obligations
You may receive communications from us via email or SMS related to:
Adoption progress
Newsletters
Expert tips and pet care content
Community initiatives and special offers
You can opt out of marketing emails at any time using the unsubscribe link.
We do not sell or rent your personal data. We may share your information with:
Shelters and adoption partners (to process applications)
Service providers (such as vet clinics or logistics support)
Analytics providers (e.g. Google Analytics)
Legal authorities when required by law
All third parties are contractually obligated to maintain confidentiality and comply with data protection laws.
All content on Pet Central's platform, including text, branding, designs, media, and software, is the intellectual property of Pet Central or its partners. You may share or reproduce content for non-commercial, personal use only, and must retain all copyright notices.No part of this site may be copied, distributed, modified, or displayed without written consent from Pet Central.
Our site may link to external websites. We are not responsible for their content or privacy practices. Please review their policies before submitting personal data.
We may update this policy from time to time. Changes are effective upon publication. We encourage users to review this page periodically. Material changes may also be communicated by email or on our website.
For questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:
If you wish to exercise any of your POPIA rights or lodge a complaint, you may also contact the Information Regulator:
