Last updated November 18, 2024
We are K2023097470 (South Africa) (Pty) Ltd t/a Pet Central ('Company', 'we', 'us', or 'our'), a company registered in South Africa at 26 Queens Road, Sea Point, CAPE TOWN , Western Cape 8005.
We operate the website Pet Central (the 'Website'), as well as any other related products and services that refer or link to these legal terms (the 'Legal Terms') (collectively, the 'Services').
You can contact us by phone at +27829295184, email at info@petcentralsa.co.za, or by mail to 26 Queens Road, Sea Point , CAPE TOWN , Western Cape 8005 , South Africa.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ('you'), and the Company, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms.
Welcome to Pet Central, a digital platform that connects South Africans with pets available for adoption through trusted shelters, while offering expert care advice, vet services, and pet products. By using our website, mobile application, or associated services (collectively referred to as “Pet Central”), you confirm that you have read, understood, and agree to be bound by these Terms of Use (“Terms”).
We may update these Terms at our discretion without prior notice. Continued use of Pet Central after changes are posted constitutes your acceptance of the revised Terms.
We value your privacy and adhere to the Protection of Personal Information Act (POPIA). Please read our Privacy Policy to understand how we collect, use, and protect your information.
When you create a Pet Central account, you agree to:
Provide accurate, current, and complete personal information.
Keep your login credentials secure and confidential.
Notify us immediately if you suspect unauthorised access to your account.
You are solely responsible for activity under your account, and Pet Central will not be held liable for losses or damages resulting from your failure to safeguard it.
You agree not to:
Interfere with or disrupt Pet Central’s services or servers.
Use automated tools (e.g. bots or scrapers) to extract data.
Send unsolicited advertising or spam via the platform.
Harvest or collect personal details without consent.
Provide false or misleading information.
Use the platform for unlawful, fraudulent, or harmful purposes.
Post any material that is offensive, discriminatory, violent, or otherwise inappropriate.
Attempt to breach the security of the platform or assist others in doing so.
“User Content” refers to any text, image, video, pet listing, or message you post on or through Pet Central. You are solely responsible for your content and must ensure it:
Does not infringe on intellectual property or personal rights.
Is truthful and not misleading.
Does not include malicious code or harmful software.
Is not offensive, threatening, or abusive.
Pet Central may, at its discretion, remove content that violates these Terms.
If you collect or handle information about other users (e.g. through shelters or partnerships), you are responsible for obtaining their informed consent and clearly communicating that any data shared is being processed by you, not by Pet Central.
All content, branding, and technology used on Pet Central (excluding User Content) are protected by South African intellectual property laws and belong to Pet Central or its licensors. You may not copy, reproduce, sell, or modify any material from the site without our written permission.
By posting content on Pet Central, you grant us a worldwide, royalty-free, non-exclusive licence to use, store, modify, reproduce, distribute, and publicly display that content in connection with the promotion and operation of our platform. This includes using your name or likeness when necessary.You also represent that you have full rights to grant this licence and that your content complies with all applicable laws.
You may link to Pet Central or share listings via social media, provided that:
You do not misrepresent your relationship with Pet Central.
The content being linked to is lawful and non-infringing.
You remove links if requested by us.
Any suggestions, ideas, or feedback you provide to Pet Central are considered non-confidential and may be used by us for any purpose without obligation or compensation.
All third parties are contractually obligated to maintain confidentiality and comply with data protection laws.
Pet Central is not responsible for disputes between users, including those involving adoption arrangements or pet-related transactions. You release Pet Central from any claims, damages, or liabilities arising from interactions with other users.
You agree to indemnify and hold harmless Pet Central, its staff, directors, and affiliates against any claims, damages, or expenses resulting from your:
Use of the platform.
Breach of these Terms
Violation of any rights of another person or organisation.
Pet Central is provided “as is” and “as available.” We do not guarantee uninterrupted service, accuracy of information, or the suitability of pets listed. While we aim to work with reputable partners and shelters, we are not liable for third-party conduct or outcomes of adoptions.
We reserve the right to:
Modify any features or offerings on Pet Central without notice.
Suspend or terminate your account if you breach these Terms.
Remove any User Content at our discretion.
These Terms remain in effect even after your account is closed.
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of South African courts.
If any clause of these Terms is found unenforceable, the remainder will remain in full effect.
Our failure to enforce a right does not waive it.
These Terms constitute the entire agreement between you and Pet Central.
All communication will be in English.
For any questions or complaints regarding these Terms, please contact:
